Returns, Shipping & T's & C's

Refunds and exchanges are not available. No exceptions are made, but not limited to, 

If you change your mind, there are unforeseen circumstances or cancellation occurs. All of our bridal gowns and accessories are made to order and are pre-ordered unless specified or you are purchasing an ex-sample item.

Shipping is by NZ Post (National) or DHL (International - by request only) and you will be notified when your order is sent along with tracking details. National deliveries can take up to 7 business days.

Pre-Order items take a minimum of 4 weeks to be made. Ex-sample items will be available 2 days after placing your order.

In store pick up is available from our Auckland studio.

*July Sale terms & conditions. Sale ends 31st July 2025. While stocks last. Felicitys Bridal reserves the right to modify or end the sale at any time without prior notice. All sales are final with no refunds or exchanges. $500.00 credit applicable for new, made-to-order gowns only, is valid for 3 months and is redeemable towards full priced veils, gloves, jewellery, scarves, shoes & mini dresses only. Not available in conjunction with any other offer.